Privacy Policy

A Legal Disclaimer Last Updated: 03/22/2026

MdM8.ai ("Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website (www.mdm8.ai), request a demo, or use our services.
 

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email, phone number, practice name, job title, billing details, and other identifiers you provide when requesting a demo or subscribing to our services.

Patient Information (HIPAA-related): If applicable, certain services may process protected health information (PHI) on behalf of covered entities. In these cases, a Business Associate Agreement (BAA) will govern the handling of PHI.

Technical Information: IP address, browser type, device identifiers, cookies, and usage data to improve site performance and security.

Communication Data: Records of your interactions with our AI-powered systems (e.g., calls, messages, appointment requests).

2. How We Use Your Information

We use your information to:

Provide and improve our AI-powered automation solutions. Schedule and manage demos, appointments, and support requests. Send transactional SMS messages triggered by appointment events to patients and healthcare providers. Ensure HIPAA-compliant handling of patient-related workflows. Improve user experience, site functionality, and security. Communicate product updates, offers, or industry news (with opt-out options). Meet legal, regulatory, and compliance requirements.

3. Data Security

We use industry-standard safeguards, including encryption, access controls, and secure hosting environments to protect your information. For healthcare clients, all workflows are HIPAA-ready and we execute Business Associate Agreements (BAAs) when required.

4. Sharing of Information

We do not sell your information. We may share data with:

Service Providers & Vendors assisting with operations (bound by confidentiality agreements). Legal & Compliance Authorities if required by law. Business Transfers in case of a merger, acquisition, or sale of assets.

5. SMS Consent and Mobile Information

About Our SMS Messaging Program

MdM8.ai is a healthcare automation platform that sends transactional SMS text messages triggered by appointment events. Messages are sent to both patients and healthcare providers and include appointment confirmations, appointment reminders, scheduling updates, and related transactional notifications. All messages are triggered by a specific appointment action (such as a new booking, a reschedule, or an upcoming appointment) and are never sent at random or for marketing purposes.

How We Collect SMS Consent

Patient consent: Patients provide consent to receive appointment-related SMS messages directly to their healthcare provider during appointment scheduling, patient intake, or registration. Healthcare providers using the MdM8 platform are required to obtain and document patient consent prior to sending any SMS messages.

Provider consent: Healthcare providers consent to receive platform notifications related to their appointments and practice operations when they register for the MdM8 platform and agree to our Terms and Conditions.

Message Frequency and Rates

Message frequency varies depending on appointment activity (typically 1–3 messages per appointment). Message and data rates may apply. Contact your mobile carrier for details about your messaging plan.

Opt-Out

Patients and providers may reply STOP to any message at any time to opt out of receiving further SMS communications. You may receive a final confirmation message after opting out. Patients may also contact their healthcare provider directly, and providers may contact MdM8.ai directly, to be removed from SMS communications.

Help

For assistance, reply HELP to any message or contact us at info@MdM8.ai or +1 850-800-0806.

How We Protect Your Mobile Information

Mobile phone numbers, SMS opt-in data, and consent information are not shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes. We may share this information only with service providers that help us deliver text messaging services, and only to the extent necessary to provide those services. Those providers may not use your mobile information for their own marketing purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except vendors and service providers that support the delivery of our messaging services.

6. Cookies & Tracking

We use cookies and tracking technologies to:

Analyze site traffic and usage. Personalize user experience. Improve marketing performance.

You may disable cookies through your browser settings.

7. Your Rights

Depending on your location, you may have the following rights:

Access & Correction: Request access to or correction of your personal data. Deletion: Request deletion of your data, subject to legal and contractual limits. Opt-Out: Unsubscribe from marketing communications at any time. Data Portability: Request transfer of your data in a portable format (where applicable under GDPR).

HIPAA-covered entities and patients should direct PHI-related requests through their healthcare provider.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children.

9. International Users

If you access our site outside the U.S., please note that your data may be transferred and stored in the United States under applicable data protection standards.

10. Changes to this Policy

We may update this Privacy Policy periodically. The "Last Updated" date reflects the latest version. We encourage you to review this page regularly.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: info@MdM8.ai Phone: +1 850-800-0806